Policy
Return Policy.
Our commitment to making things right for every customer.
Our Promise
If a shed is delivered differently than what is stated on the paperwork, Cotton State Barns will work with the manufacturer, Cotton State Barns, to make it right.
If a resolution cannot be reached, the customer may choose to cancel the order and return the shed, or request an exchange, if discussed with Cotton State Barns and the Cotton State Barns team. All exchanges must be approved by the Cotton State Barns team, and this approval MUST happen before the customer signs the satisfaction sheet. Once signed, the satisfaction sheet confirms the customer has accepted the shed as delivered.
Manufacturer Policy
Cotton State Barns' policy also states:
Repairs will be made if the shed qualifies under warranty coverage.
For Rent-to-Own sheds, the customer can stop payments and have the shed returned at any time; however, any past-due balance remains payable. For custom sheds, the security deposit will be kept to cover custom work and delivery costs.
Exchanges are subject to a restocking fee and redelivery fee.
This is Cotton State Barns's summary of Cotton State Barns' official policy. It is provided for convenience and is not written by Cotton State Barns.